Frequently Asked Questions

常見問題解答

Find answers to common questions about car rental in Hong Kong
查找有關香港租車的常見問題答案

General Rental | 一般租車

P-License | P牌相關

Electric Vehicles | 電動車

Insurance & Safety | 保險與安全

Pricing & Payment | 價格與付款

Pickup & Return | 取車與還車

Still Have Questions?還有其他問題？

Our customer service team is here to help 24/7
我們的客服團隊24/7隨時為您服務

Phone

24/7 Hotline

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Quick Response

Chat on WhatsApp

Detailed Inquiries

info@masstransit.hk

Download iOS App | 下載iOS應用 WhatsApp Us | WhatsApp聯絡

Helpful Resources實用資源

Electric Vehicle Rental

電動車租賃服務

Airport Car Rental

機場租車服務

Frequently Asked Questions

General Rental | 一般租車

What documents do I need to rent a car? | 租車需要什麼文件？

How do I book a car rental? | 如何預訂租車？

What is the minimum rental period? | 最短租期是多久？

Can I cancel or modify my booking? | 可以取消或修改預訂嗎？

P-License | P牌相關

Can P-license holders rent cars? | P牌可以租車嗎？

What are the passenger restrictions for P-license drivers? | P牌司機有什麼乘客限制？

Do you provide P-plates? | 你們提供P牌標誌嗎？

Is insurance more expensive for P-license holders? | P牌司機保險更貴嗎？

Electric Vehicles | 電動車

How do I charge an electric vehicle? | 如何為電動車充電？

What is the range of your electric vehicles? | 你們的電動車續航里程是多少？

Do I need to return the EV fully charged? | 需要充滿電歸還電動車嗎？

Are EVs more expensive to rent? | 電動車租金更貴嗎？

Insurance & Safety | 保險與安全

What insurance is included? | 包含什麼保險？

What is the insurance excess/deductible? | 保險免賠額是多少？

What should I do in case of an accident? | 發生事故應該怎麼辦？

Am I covered for driving outside Hong Kong? | 在香港以外駕駛有保障嗎？

Pricing & Payment | 價格與付款

How much is the deposit? | 押金是多少？

What payment methods do you accept? | 接受什麼付款方式？

Are there any hidden fees? | 有隱藏費用嗎？

Do you offer long-term rental discounts? | 有長期租賃折扣嗎？

Pickup & Return | 取車與還車

Where can I pick up the car? | 哪裡可以取車？

Can I return the car to a different location? | 可以在不同地點還車嗎？

What happens if I return the car late? | 如果延遲還車會怎樣？

What condition should the car be in when I return it? | 還車時車輛應處於什麼狀態？

Still Have Questions?還有其他問題？

Helpful Resources實用資源