Frequently Asked Questions

常見問題解答

Find answers to common questions about car rental in Hong Kong
查找有關香港租車的常見問題答案

Getting Started | 開始使用

Fleet & Vehicles | 車隊與車輛

Stations & Coverage | 站點與覆蓋範圍

P-License | P牌相關

Pricing & Fees | 價格與收費

Return & Drop-off | 還車流程

Support & Contact | 支援與聯繫

Still Have Questions?還有其他問題？

Our customer service team is here to help 24/7
我們的客服團隊24/7隨時為您服務

Phone

24/7 Hotline

+852 9089 0874

Quick Response

Chat on WhatsApp

Detailed Inquiries

info@air.city

Download iOS App | 下載iOS應用 WhatsApp Us | WhatsApp聯絡

Helpful Resources實用資源

Electric Vehicle Rental

電動車租賃服務

Airport Car Rental

機場租車服務

Frequently Asked Questions

Getting Started | 開始使用

How does MTC car-sharing work? | MTC共享汽車如何運作？

What documents do I need? | 需要什麼文件？

How far in advance do I need to book? | 需要提前多久預訂？

Where can I download the app? | 哪裡可以下載應用程式？

Fleet & Vehicles | 車隊與車輛

What cars does MTC have? | MTC有什麼車？

Do the cars have dashcam? | 車輛有行車記錄儀嗎？

Do the cars have 360-degree camera? | 車輛有360度鏡頭嗎？

Do I need to charge the car before returning? | 還車前需要充電嗎？

What battery level will the car have? | 車輛電量會是多少？

Stations & Coverage | 站點與覆蓋範圍

Where are MTC stations located? | MTC站點在哪裡？

What if no car is available at my preferred station? | 如果我想要的站點沒有車怎麼辦？

Can I return the car to a different station? | 可以在不同站點還車嗎？

How do I enter/exit MTC station carparks? | 如何進出MTC站點停車場？

How does parking work at MTC stations? | MTC站點停車如何運作？

P-License | P牌相關

Can P-license holders rent MTC cars? | P牌可以租MTC車嗎？

Do you provide P-plate magnets? | 你們提供P牌磁貼嗎？

What are P-license passenger restrictions? | P牌乘客限制是什麼？

Pricing & Fees | 價格與收費

How does MTC pricing work? | MTC如何收費？

How do I pay for tolls and tunnels? | 隧道費如何支付？

Is there an off-hours surcharge? | 有非繁忙時段附加費嗎？

How much is the security deposit? | 押金是多少？

Return & Drop-off | 還車流程

How do I return the car? | 如何還車？

What condition should the car be in? | 還車時車輛應處於什麼狀態？

Support & Contact | 支援與聯繫

How can I contact MTC support? | 如何聯繫MTC支援？

How do I check my booking status? | 如何查看我的預訂狀態？

What if I have billing questions? | 如果有收費疑問怎麼辦？

Still Have Questions?還有其他問題？

Helpful Resources實用資源