Question 1

How does MTC car-sharing work? | MTC共享汽車如何運作？

Accepted Answer

MTC offers three ways to get your car: 1) On-Demand Delivery - Book via the app and we'll deliver a vehicle to your chosen carpark (30-60 min). 2) Station Pickup - Check the app for stations with available cars and pickup immediately. 3) Instant QR Scan - Walk up to any MTC car, scan the QR code, and start driving instantly (no reservation needed). Simply download the MTC iOS app, complete verification with your ID and license, add payment, and you're ready to drive. Return to any MTC station when done. MTC提供三種取車方式：1）送車服務 - 通過應用程式預訂，我們將車輛送到您選擇的停車場（30-60分鐘）。2）站點即時取車 - 在應用程式查看有車站點，即時取車。3）即掃即駛 - 走到任何MTC車輛旁，掃描QR碼即可開車（無需預約）。下載MTC iOS應用程式，完成身份及駕照驗證，添加付款方式即可出發。完成後歸還到任何MTC站點。

Question 2

What documents do I need? | 需要什麼文件？

Accepted Answer

You need a Hong Kong ID card and a valid driving license. Verification is usually completed within 24 hours after submitting your documents through the app. 您需要香港身份證和有效駕駛執照。通過應用程式提交文件後，驗證通常在24小時內完成。

Question 3

How far in advance do I need to book? | 需要提前多久預訂？

Accepted Answer

It depends on your pickup method: 1) On-Demand Delivery: Allow 30-60 minutes for staff to deliver a vehicle to your location. 2) Station Pickup: If a car is available at a station (check in app), you can reserve and pickup immediately. 3) QR Code Scan: No booking needed - walk up to any MTC car and scan to drive instantly. The app shows real-time car availability at all locations. 取決於您的取車方式：1）送車服務：允許30-60分鐘讓員工將車輛送到您的位置。2）站點取車：如果站點有車（在應用程式查看），可即時預約並取車。3）掃碼取車：無需預約 - 走到任何MTC車輛旁掃碼即可出發。應用程式顯示各站點的實時車輛供應。

Question 4

Where can I download the app? | 哪裡可以下載應用程式？

Accepted Answer

iOS App: Available on Apple App Store - search "MTC 共享電動車". Android App: Currently iOS only; Android app is under development. For now, Android users can use the web browser at stations.masstransit.hk. Web booking is available for all users as an alternative. iOS應用程式：在Apple App Store搜索「MTC 共享電動車」。Android應用程式：目前僅支援iOS；Android應用程式正在開發中。目前Android用戶可使用網頁版：stations.masstransit.hk。網頁預訂對所有用戶開放。

Question 5

How does identity verification (KYC) work? | 身份驗證如何運作？

Accepted Answer

Verification is a one-time, in-app process: photograph your Hong Kong ID card and valid driving licence when prompted during signup. Our team reviews submissions and most accounts are verified within 24 hours — you'll get a notification the moment you're approved and can book immediately after. 驗證是一次性的應用程式內流程：註冊時按提示拍攝香港身份證及有效駕駛執照。我們的團隊會審核提交的文件，大多數帳戶在24小時內完成驗證——批核後您會即時收到通知，隨即可以租車。

Question 6

Why was my verification rejected? | 為什麼驗證被拒？

Accepted Answer

The most common causes are photo problems: blur, glare, cropped edges, or an expired document. Retake the photos in good light with all four corners visible and resubmit in the app. If it's still not going through, message us on WhatsApp and we'll check your submission directly. 最常見的原因是照片問題：模糊、反光、邊角被裁切或證件已過期。請在光線充足的環境重新拍攝，確保四角完整，然後在應用程式重新提交。如仍未通過，請透過WhatsApp聯絡我們，我們會直接為您跟進。

Question 7

Is verification required for every booking? | 每次租車都要驗證嗎？

Accepted Answer

No — verification is one-time. Once your account is approved, every later booking is instant: open the app, pick a car, and drive. Your documents only need updating if your licence expires or your details change. 不需要——驗證只需一次。帳戶批核後，之後每次租車都是即時的：打開應用程式、選車、出發。只有在駕照到期或資料變更時才需要更新文件。

Question 8

What cars does MTC have? | MTC有什麼車？

Accepted Answer

MTC operates electric hatchbacks including MG4 and Hyundai Kona. All vehicles are fully electric with excellent range (MG4: 350km, Kona: 305km WLTP). Available at multiple stations across Hong Kong Island, Kowloon, and New Territories. MTC運營電動掀背車，包括MG4和現代Kona。所有車輛均為純電動，續航優秀（MG4：350公里，Kona：305公里WLTP標準）。遍佈港島、九龍及新界多個站點。

Question 9

Do the cars have dashcam? | 車輛有行車記錄儀嗎？

Accepted Answer

Yes! All MTC vehicles are equipped with front dashcam for safety recording. 有！所有MTC車輛都配備前置行車記錄儀用於安全記錄。

Question 10

Do the cars have 360-degree camera? | 車輛有360度鏡頭嗎？

Accepted Answer

Some MG4 vehicles have 360-degree surround view camera, but not all - we cannot guarantee a specific vehicle with 360 camera. However, all vehicles have reversing camera with dynamic guidelines on center display and front/rear parking sensors. 部分MG4車輛配備360度環景鏡頭，但並非全部 - 我們無法保證提供特定配備360鏡頭的車輛。但所有車輛都配備倒車鏡頭（中控屏顯示動態導引線）及前後泊車感應器。

Question 11

Do I need to charge the car before returning? | 還車前需要充電嗎？

Accepted Answer

No, you don't need to charge before return. If battery is low during your trip, you can charge at any public EV charger - charging cost is covered by MTC (free to user). 不需要，還車前無需充電。如果行程中電量不足，您可以在任何公共充電站充電 - 充電費用由MTC承擔（用戶免費）。

Question 12

What battery level will the car have? | 車輛電量會是多少？

Accepted Answer

Vehicles are delivered with varying battery levels. However, all vehicles will have adequate range to complete any point-to-point journey between available MTC locations. If you need to charge during your trip, charging is free - use any public EV charger and MTC covers the cost. 車輛交付時電量可能不同。但所有車輛將有足夠續航完成任何MTC地點之間的點對點行程。如需在行程中充電，充電免費 - 使用任何公共充電站，費用由MTC承擔。

Question 13

Where are MTC stations located? | MTC站點在哪裡？

Accepted Answer

MTC has multiple locations across Hong Kong Island, Kowloon, and New Territories. Hong Kong Island stations include Admiralty Car Park, Pacific Place, and more. Airport/Lantau Island coverage includes Citygate and Airport. Check the app for real-time car availability at each station. MTC在香港島、九龍和新界有多個站點。香港島站點包括金鐘停車場、太古廣場等。機場/大嶼山覆蓋範圍包括東薈城和機場。請在應用程式查看各站點的實時車輛供應情況。

Question 14

What if no car is available at my preferred station? | 如果我想要的站點沒有車怎麼辦？

Accepted Answer

You have options: 1) Use On-Demand Delivery - select any carpark and MTC will deliver a vehicle (30-60 min). The app shows real-time ETA and notifies you when the car arrives. 2) Check nearby stations - the app shows real-time availability at all locations. 3) Find any MTC car nearby - you can walk up to any MTC vehicle and scan the QR code to start driving instantly. 您有多種選擇：1）使用送車服務 - 選擇任何停車場，MTC會送車（30-60分鐘）。應用程式顯示實時預計到達時間，車輛到達時會通知您。2）查看附近站點 - 應用程式顯示各地點的實時供應。3）尋找附近MTC車輛 - 您可以走到任何MTC車輛旁掃碼即可出發。

Question 15

Can I return the car to a different station? | 可以在不同站點還車嗎？

Accepted Answer

Yes! You can pick up at one MTC station and return to any other MTC station. Simply drive to your chosen return station, park in the designated MTC parking bay, lock the car using the app, and take a photo when prompted. 可以！您可以在一個MTC站點取車，在任何其他MTC站點還車。只需開車到您選擇的還車站點，停在指定的MTC車位，用應用程式鎖車，並按提示拍照。

Question 16

How do I enter/exit MTC station carparks? | 如何進出MTC站點停車場？

Accepted Answer

No Octopus card needed at MTC station carparks! All MTC station carparks use License Plate Recognition (LPR) - simply drive in and out, the system handles it automatically. You don't need to worry about carpark entry or exit at MTC stations. Note: If parking at a non-MTC location during your trip, you will need to handle carpark entry/exit and payment yourself. MTC站點停車場無需八達通！所有MTC站點停車場使用車牌識別系統（LPR）- 直接駛入駛出，系統自動處理。您無需擔心MTC站點的停車場進出問題。注意：如果行程中在非MTC地點停車，您需要自行處理停車場進出和付款。

Question 17

How does parking work at MTC stations? | MTC站點停車如何運作？

Accepted Answer

MTC stations include both private carparks (with LPR) and public metered parking locations. For carparks: simply drive in and out, fees are automatically deducted from your deposit. For metered parking during drop-off: pay the meter for the maximum allowed time (currently HK$2/hour). You are NOT liable for parking fines issued after your meter coverage expires. MTC站點包括私人停車場（配備LPR）及公共咪錶停車位。停車場：直接駛入駛出，費用自動從按金扣除。咪錶停車位還車時：須繳付咪錶最長許可時間的費用（現時每小時港幣2元）。如在咪錶覆蓋時間過後收到罰單，您無需負責。

Question 18

Can P-license holders rent MTC cars? | P牌可以租MTC車嗎？

Accepted Answer

Yes! P-plate holders (provisional license) can rent MTC vehicles. Same rental process, deposit, and insurance as full license holders. Hong Kong traffic law passenger limits apply while driving (max 1 passenger unless accompanied by licensed driver with 3+ years experience). 可以！P牌持有人（暫準駕駛執照）可以租用MTC車輛。與正式牌照持有人相同的租車流程、押金和保險。駕駛時須遵守香港交通法例乘客限制（最多載1名乘客，除非有持牌3年以上的司機陪同）。

Question 19

Do you provide P-plate magnets? | 你們提供P牌磁貼嗎？

Accepted Answer

If you need a P-plate magnet attached to the vehicle, contact us after booking and our staff can arrange it for you. 如果您需要在車輛上貼P牌磁貼，請在預訂後聯繫我們，我們的員工可以為您安排。

Question 20

What are P-license passenger restrictions? | P牌乘客限制是什麼？

Accepted Answer

P-license drivers cannot carry more than 1 passenger, unless accompanied by a licensed driver with 3+ years of experience. The accompanying driver must sit in the front passenger seat. This is a Hong Kong traffic law requirement. P牌司機不可載超過1名乘客，除非有持牌3年以上的司機陪同。陪同司機須坐前座。這是香港交通法例要求。

Question 21

How does MTC pricing work? | MTC如何收費？

Accepted Answer

MTC uses per-minute pricing, not traditional daily rental. You pay a base fare plus per-minute charge. There's a 24-hour cap: maximum meter fare per 24 hours is HKD $800. This means if you drive for 24 hours, your meter fare won't exceed $800 (plus base fare). Total cost example: Base fare $80 + up to $800 meter (24-hour cap) = max $880 for 24 hours. Important: Fare does NOT include tolls, tunnel fees, or parking fees. MTC使用按分鐘計費，而非傳統日租。您支付基本費用加每分鐘費用。設有24小時上限：每24小時最高計費為港幣$800。這意味著如果您連續使用24小時，計費不會超過$800（加基本費用）。總費用示例：基本費$80 + 最高$800計費（24小時上限）= 24小時最高$880。重要：費用不包括隧道費、收費道路費或停車費。

Question 22

How do I pay for tolls and tunnels? | 隧道費如何支付？

Accepted Answer

Tolls and tunnel fees are NOT included in rental fare. All tolls are processed via Hong Kong e-toll and automatically deducted from your security deposit after the trip. You do not need to pay at the toll booth - the vehicle has e-toll installed. 隧道費和收費道路費不包含在租車費用內。所有隧道費透過香港e-toll處理，並在行程後自動從您的按金中扣除。您無需在收費站付款 - 車輛已安裝e-toll。

Question 23

Is there an off-hours surcharge? | 有非繁忙時段附加費嗎？

Accepted Answer

Yes, an off-hours surcharge applies for pickups before 8am or after 10pm. The service is available 24/7, but pickups during off-hours incur an additional fee. 有，早上8點前或晚上10點後取車會收取非繁忙時段附加費。服務全天候24/7提供，但非繁忙時段取車會收取額外費用。

Question 24

How much is the security deposit? | 押金是多少？

Accepted Answer

Security deposit varies by user tier. The deposit is held on your card and typically released within 7 days after trip completion. Release may be delayed if there are pending traffic violation penalties, tunnel or road tolls, parking fees, or other charges requiring verification. In complex cases, the hold may extend up to 3 months. 押金根據用戶等級而定。押金在您的卡上預授權，通常在行程完成後7天內釋放。如有待處理的交通違規罰款、隧道或道路費、停車費或其他需核實的費用，釋放可能會延遲。複雜情況下，持有期可延長至最多3個月。

Question 25

How much do larger vehicles (SUV / MPV) cost? | SUV及七人車如何收費？

Accepted Answer

Larger vehicle classes have their own meter rates: SUVs are HK$120 base + HK$1.40/min with a HK$1,000 24-hour cap; 7-seater MPVs are HK$150 base + HK$1.80/min with a HK$1,200 24-hour cap. Hatchbacks stay at HK$80 base (HK$100 at station carparks) + HK$1/min with the HK$800 cap. Check the app for which classes are bookable right now. 大型車輛有獨立收費：SUV基本費HK$120 + 每分鐘HK$1.40，24小時封頂HK$1,000；七人車基本費HK$150 + 每分鐘HK$1.80，24小時封頂HK$1,200。小型車維持基本費HK$80（站點停車場取車為HK$100）+ 每分鐘HK$1，封頂HK$800。可在應用程式查看目前可預訂的車型。

Question 26

How do I return the car? | 如何還車？

Accepted Answer

1) Drive to any MTC station (can be different from pickup). 2) Park in designated MTC parking bay. 3) Lock the car using the app. 4) Take photo of parked car when prompted. 5) Trip ends automatically, fare calculated. 6) Security deposit released after verification period. 1）開車到任何MTC站點（可以與取車點不同）。2）停在指定的MTC車位。3）用應用程式鎖車。4）按提示拍攝停好的車輛照片。5）行程自動結束，計算費用。6）押金在驗證期後釋放。

Question 27

What condition should the car be in? | 還車時車輛應處於什麼狀態？

Accepted Answer

Return the car in the same condition as received. Please remove all personal items and trash. No need to clean the exterior (light dust is fine). The vehicle will be inspected and you'll receive confirmation in the app. 按收到時的狀態歸還車輛。請移除所有個人物品和垃圾。無需清潔外觀（輕微灰塵可接受）。車輛會被檢查，您將在應用程式中收到確認。

Question 28

How can I contact MTC support? | 如何聯繫MTC支援？

Accepted Answer

WhatsApp: +852 9089 0874 (fastest response). Email: info@air.city (for detailed inquiries). For urgent issues during your trip, contact us immediately via WhatsApp. WhatsApp：+852 9089 0874（最快回覆）。電郵：info@air.city（詳細查詢）。如果行程中有緊急問題，請立即通過WhatsApp聯繫我們。

Question 29

How do I check my booking status? | 如何查看我的預訂狀態？

Accepted Answer

To check your current booking status, please open the MTC app where you can see all your active and past bookings. For booking modifications or cancellations, use the app or contact info@air.city. 要查看您目前的預訂狀態，請打開MTC應用程式，您可以看到所有進行中和過往的預訂。如需修改或取消預訂，請使用應用程式或聯繫info@air.city。

Question 30

What if I have billing questions? | 如果有收費疑問怎麼辦？

Accepted Answer

If you have any billing questions, please provide your booking number or details and our team will verify for you. You can also email info@air.city for inquiries. Deposits are typically released within 7 days, subject to pending tolls, traffic violations, or other charges. 如果您有任何收費疑問，請提供訂單編號或詳情，讓我們的團隊為您核實。您也可以電郵至info@air.city查詢。押金通常在7天內釋放，視乎待處理的隧道費、交通違規或其他費用而定。

Question 31

Is insurance included? | 保險包唔包？

Accepted Answer

Every trip includes comprehensive coverage. 每程都包括全面保障。

Question 32

What driver-assist tech do the cars have? | 車輛有咩駕駛輔助？

Accepted Answer

Smart braking, lane support, and safety alerts. 智能煞車、車道支援同安全提示。

常見問題解答

Getting Started | 開始使用

Verification & Eligibility | 驗證與資格

Fleet & Vehicles | 車隊與車輛

Stations & Coverage | 站點與覆蓋範圍

P-License | P牌相關

Pricing & Fees | 價格與收費

Return & Drop-off | 還車流程

Support & Contact | 支援與聯繫

Safety & Insurance | 安全與保障

還有其他問題？